FAQ - Before a consult
How long does an appointment go for?
Initial & return appointments last 40 minutes.
Should I arrive early for an appointment?
If you are a return patient then please arrive on time.
If you are a new patient, please fill out the intake form online, or arrive 15 minutes early & fill it out by hand in the waiting room.
Do I need a referral?
No, you do not need a referral.
Can I bring a partner, friend, relative or my children?
Yes, you are more than welcome to bring people along to the consult.
What do I wear to a consult? Do I have to undress?
To adequately assess and treat a condition, we may ask that you partially disrobe to expose the area of interest. For example, this means removing a t-shirt or jeans, however, undergarments remains on.
Your comfort is most important. If you are sensitive about your body, an option is to wear a singlet with fine straps or loose fitting shorts. Gowns are also offered as an option & we always use towels for draping.
Will my consult be covered by insurance,
Medicare, DVA, TAC or worksafe?
Private health: osteopathic treatment is covered by most private health funds. Your level of coverage is dependant on your provider and policy. If you are unsure about these details, we recommend that you contact your health fund provider for further details. Also, we are registered with the HCF ‘More for Backs’ program.
Medicare: Medicare does not offer rebates for osteopathic treatment unless a patient has arranged a Chronic Disease Management (CDM) plan with their GP. Speak with us or your GP about eligibility for the plan.
Third party insurers: at Prom Country Osteo, we welcome DVA, worksafe and TAC patients.
Do you process claims onsite?
Yes, we have a merchant machine & process claims on site.