FAQ - Before a consult

How long does an appointment go for?

Initial consultations: 40 minutes

Standard consultations: 30 minutes

Urgent consultation: 15 minutes

Should I arrive early for an appointment?

We do not have waiting rooms due to Covid, so please avoid turning up early. Ariving on time is sufficient.

If you are a new patient, please fill out the intake form online.

Do I need a referral?

No, you do not need a referral.

Can I bring a carer, partner or my children?

Yes, you are welcome to bring another person along to the consult when necessary.

What do I wear to a consult? Do I have to undress?

To adequately assess and treat a condition, we may ask that you partially disrobe to expose the area of interest. For example, this means removing a t-shirt or jeans, however, undergarments remains on.

Your comfort is most important. If you are sensitive about your body, an option is to wear a singlet with fine straps or loose fitting shorts. Gowns are also offered as an option & we always use towels for draping.

Will my consult be covered by insurance,

Medicare, DVA, TAC or WorkSafe?

Private health: osteopathic treatment is covered by most private health funds. Your level of coverage is dependant on your provider and policy. If you are unsure about these details, we recommend that you contact your health fund provider for further details. Also, we are registered with the HCF ‘More for Backs’ program.

For details regarding Third Party Providers, click here.

Do you process claims onsite?

Yes, we have a merchant machine & process claims on site.


Not finding the right question or answer? Please contact us.